Firesides – Client Experience

Client Experience – The customer is the center of success

Being customer-centric means understanding customers’ situations, perceptions, and expectations. Being customer-centric demands that the customer is the focal point of all decisions related to delivering products, services, and experiences to create customer satisfaction, loyalty, and advocacy. Customer-centric businesses foster a positive customer experience at every stage of the customer journey.


Jacqueline Edwards – Earls Restaurant

Kyle Molotkin – Informanix

Christian Hidalgo-Mazzei – Folklorama

Shane Knutson – Polywest


Pedro Sevilla


Pedro Sevilla is an international student from Ecuador, South America. He is currently studying Business Administration with a major in Logistics and Supply Chain Management at Red River College Polytech.

For 9 years he has served as a Project Coordinator, preparing, managing, and implementing investment projects for communities and rural areas irrigation boards, to increase their agricultural production through the innovation in irrigation practices, consequently improving their living conditions.

Noteworthy, he has participated in International Cooperation tasks, being responsible to obtain financing for investment projects and maintaining international relations with important institutions, such as, the Kreditansalt für Wiederaufau – KfW (Credit Institute for Reconstruction), the World Bank, and the Spanish Agency for International Development Cooperation (AECID), with whom he has reached transcendental achievements of contribution to the development of his province.

In 2012, Pedro received his Bachelor of Agriculture after 5 years of study at the Technical University of Ambato. During that time, he worked for Corporación Favorita, the largest supermarket chain and one of the most important companies in Ecuador, becoming passionate about Logistics and Supply Chain Management.


Rigoberto Mulato


I’m an international student in the Business Administration program at Red River College. I truly believe in continuous education and studying in Canada is one of my personal goals to upgrade my professional skillset.

For over 15 years, I have been working as a Supply Chain professional, filling positions all over the organizational chart, from Production Planner to Supply Chain Manager in companies such as Mabe, GE, Legrand, and Apex Tool Group, allowing me to understand the importance of networking in this very dynamic modern world. I believe that commitment, responsibility, and integrity, together with this new experience in Canada will bring me even better opportunities.

I firmly think that “Directions: Finding My Place” is an excellent opportunity, as college students, to enrich our experience by meeting and interacting with industry leaders and career professionals, all at one single event.

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